> ## Documentation Index
> Fetch the complete documentation index at: https://docs.caard.net/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to common questions.

<AccordionGroup>
  <Accordion title="How do I get a Caard account?">
    Caard is invitation-only. A workspace admin invites you by email — there's no public sign-up. See [Joining your workspace](/getting-started/joining-your-workspace).
  </Accordion>

  <Accordion title="Why hasn't my lead synced yet?">
    You were probably offline when you captured it. Offline leads save to your device and sync automatically when your connection returns — a banner shows how many are pending. If one fails, retry it from the pending list. See [Offline capture](/capture/offline-capture).
  </Accordion>

  <Accordion title="Does Caard send emails for me?">
    No. Caard drafts the email, then you either copy it to your clipboard or open it in your mail app — and send it yourself, from your own address. See [Email outreach](/leads/email-outreach).
  </Accordion>

  <Accordion title="What's the difference between Private, Shared, and Workspace leads?">
    **Private** leads are visible only to you. **Shared** leads are visible to specific subteams. **Workspace** leads are visible to everyone. You always see your own leads and ones assigned to you.
  </Accordion>

  <Accordion title="A lead has been stuck on “Enriching” — what do I do?">
    Large batches can take a few minutes. Stuck leads are picked up and completed automatically, so no action is needed. You can also re-run **Enrich with FLOW** from the lead's detail page.
  </Accordion>

  <Accordion title="Why can't I see a page or feature my teammate has?">
    Your role (admin, sub-admin, or member) controls what you can access. Workspace admins configure this — ask your admin if you need access to something.
  </Accordion>

  <Accordion title="How do I change my email address?">
    Email addresses can't be changed in Settings. Contact support and they'll update it for you.
  </Accordion>

  <Accordion title="My ICP scores look outdated — how do I refresh them?">
    Scores go stale when an ICP profile changes. Use the **Rescore** banner (or button) at **Leads → ICP** to rescore all leads. See [ICP profiles and scoring](/leads/icp-scoring).
  </Accordion>

  <Accordion title="Which CRMs does Caard sync with?">
    HubSpot, Salesforce, Zoho, and Attio. Admins connect them under **Integrations**; you can then sync leads individually, in bulk, or automatically.
  </Accordion>
</AccordionGroup>